While the most immediate, obvious (and arguably desirable) business benefit of VoIP will be a reduction in the cost of telephone line rental and call charges, this is not what most businesses that have the technology for a while will mention first of all.
They will usually talk about the flexibility it gives their employees and the impact that it can have on customer service.
VoIP gives businesses the freedom to allocate telephone numbers to individual staff that can follow them wherever they go and be reached on whatever kind of phone they have access to at the time. This means they can work at any desk or in any office, at home or on the move.
This makes it easier for them to work anytime and anywhere, and for colleagues and customers to get hold of them, just by calling their usual number and without having to look around for switchboard, direct dial and different mobile numbers on their directory or mobile phone.
As individuals and as a business they can now offer a much better service. A small business with just a handful of employees will benefit and if you have tens or even hundreds of staff, it can have a really massive impact. As well as helping everyone to keep in touch, it improves productivity and makes it easier and faster to get things done.
VoIP also enables you to have multiple dial-in numbers with just about any area code, and route them back to a central point, so you can promote services at local level but run the back-office systems centrally.
Information on all calls made and received will be available to you, so you can manage resources and costs more effectively. You can make sure that the most important customers and contacts get the right amount of attention and time is not wasted. Conversely, you can see which customers are making the most incoming calls. You can pick up on any patterns and take appropriate action.
Then there is the cost. VoIP will save businesses a considerable amount on line rental and call costs, and while this is often a key reason for implementing a service, most businesses that have used VoIP for a few months, will talk about the enhanced efficiency and productivity and the customer service improvements that VoIP delivers as the main benefits.
Take a look at our most recent post that’s called: Why do customers buy from a hosted VoIP reseller?